Privacy Policy

Effective date: September 22, 2026

This Privacy Policy explains how Legend Cookware (“Legend,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit LegendCookware.com (the “Site”), buy our products, contact us, or otherwise interact with us.

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, such as the products you view or purchase, order history, discounts, returns, and shipping and fulfillment details.
• Payment information. Payment card and other payment details are collected and processed by Shopify and the payment providers available at checkout. We generally receive transaction details, such as payment status and limited payment method information, rather than full payment card numbers.
• Account information, such as login details and saved preferences, if you create or use an account.
• Communications, including information you provide when you contact us, request support, submit a form, leave a review, or otherwise communicate with us.
• Marketing information, such as whether you subscribed to marketing emails and how you interact with those emails, including opens, clicks, and unsubscribe activity where that tracking is enabled.
• Device and usage information, such as your IP address, browser and device type, operating system, referring pages, pages and products viewed, searches, interactions with the Site, and approximate location derived from your IP address.
• Cookie and similar technology information, as described below.

We collect personal information directly from you, automatically from your browser or device, and from service providers that help us operate the Site and fulfill orders.

How we use personal information

We may use personal information to:

• provide, operate, and improve the Site;
• process payments, fulfill and deliver orders, and manage returns or exchanges;
• communicate with you about orders, products, customer service, and changes to our services;
• maintain customer accounts and preferences;
• send marketing emails when permitted by law and manage your marketing choices;
• understand how visitors use the Site and measure the performance of our Site and communications;
• personalize your experience and, where enabled, measure or deliver advertising;
• detect, investigate, and prevent fraud, security incidents, abuse, and other harmful activity;
• comply with legal obligations, enforce our terms, and protect our rights and the rights of others; and
• carry out other purposes that we explain when we collect the information or that you authorize.

Shopify and Shop Pay

Our store is hosted by Shopify. Shopify processes personal information to provide the Site, checkout, payment processing, fraud prevention, and other ecommerce services to us. Shopify may also process information for its own purposes as described in Shopify’s privacy materials.

If you choose Shop Pay, Shopify may use information saved to your Shop Pay account to provide accelerated checkout and related services. Your use of Shop Pay is also governed by Shopify’s terms and privacy notices. You can learn more at https://www.shopify.com/legal/privacy.

Email marketing and Klaviyo

We use Klaviyo to manage email subscriptions and send marketing and customer communications. When you subscribe, make a purchase, or interact with an email or the Site, Klaviyo may process information such as your contact details, purchase and browsing activity, email opens and clicks, device information, and subscription status on our behalf.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in any marketing email. Unsubscribing from marketing does not stop non-marketing messages, such as order confirmations, shipping updates, or replies to customer service requests.

Cookies and similar technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to keep the Site working, remember choices, understand Site use, support security and fraud prevention, and measure communications and marketing.

Some cookies are necessary for functions such as the shopping cart and checkout. Others support analytics, personalization, or advertising where those features are enabled. The cookies used may change as the Site and its services change.

You can manage cookies through your browser settings and any privacy or cookie controls presented on the Site. Blocking some cookies may cause parts of the Site to work incorrectly. Where required by law, we obtain consent before using non-essential cookies.

How we disclose personal information

We may disclose personal information to:

• Shopify and payment providers that host the store and process checkout and payments;
• Klaviyo for email marketing, customer communications, and related analytics;
• service providers that support hosting, data storage, website operations, analytics, fraud prevention, customer service, reviews, shipping, fulfillment, and returns;
• professional advisers, such as lawyers, accountants, insurers, and auditors;
• government authorities or other parties when required by law or when reasonably necessary to protect rights, safety, and security; and
• a buyer, investor, lender, or successor in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.

We may also disclose information at your direction or with your consent.

Sale, sharing, and targeted advertising

We do not sell personal information for money. Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may treat certain uses of advertising or analytics technologies as a sale or sharing even when no money changes hands. Where applicable, you may use the privacy controls available on the Site or contact us to exercise an opt-out right. We will honor legally required browser-based opt-out preference signals where required by applicable law.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal, tax, accounting, and reporting obligations. Retention periods vary based on the type of information and the reason we use it.

Your privacy choices and rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information; obtain a copy of certain information; opt out of certain sales, sharing, or targeted advertising; or limit certain uses of sensitive personal information. You may also have the right to appeal our response to a request.

To make a privacy request, email info@legendcookware.com. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, but we may request proof of the agent’s authority and may still need to verify your identity. We will not discriminate against you for exercising a privacy right.

You can unsubscribe from marketing emails using the link in the message. You can also manage cookies through the controls described above.

These rights are subject to exceptions and vary by jurisdiction. If we deny a request, you may have the right to appeal by replying to our decision or emailing us at the address above with “Privacy Appeal” in the subject line.

Children

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can review and, where appropriate, delete it.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

International processing

Shopify, Klaviyo, and other service providers may process personal information in countries other than the country where you live. Those countries may have different data protection laws. Where required, we and our service providers use legally recognized safeguards for international transfers.

Third-party links

The Site may link to websites or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. We will post the updated Policy on the Site and revise the effective date above.

Contact us

For questions about this Privacy Policy or to make a privacy request, contact us at:

Email: info@legendcookware.com